- Enterprise Solutions
- Custom Development
- eLearning Solutions
- Data Warehousing and Business Intelligence
- Mobile Computing
- Web 2.0 Solutions
- Managed Services
- Application Management and Support
- Quality Assurance and Testing
- 24/7 Help Desk Support
- Remote HR Services
- Strategic Consulting
- Management Consulting
- Business Process Consulting
- Knowledge Process Outsourcing
- Technology Consulting/Staff Augmentation
- Government Solutions
24/7 Help Desk Support
ABS Support model helps play a proactive role in your business revenue generation.
The traditional find-fix, transaction based help desk support model is no longer effective. Our goal is to build collaborative partnerships and understand your business needs in order to surface other revenue opportunities.
While increasing customer satisfaction and retention is obvious, helping teams to accomplish this culture change often requires considerable support and services.
Our customized, consultative solutions approach to maximizing customer retention is designed to help build a high-touch, high tech culture within Technical Support environments.
We develop a comprehensive, custom-tailored set of service level agreements for each customer to ensure that their specific needs are met throughout the engagement's life-cycle.
Critical Success Factors:
- Strategy: verbalizing and communicating the customer support vision, values, and message
- Management: working with managers to raise commitment and improve leadership skills
- Recruitment: defining job requirements and building skills for the recruitment of quality candidates
- Training: developing a customized training intervention that is linked to and reinforces business goals and direction
- Process Assessment: assessment of support center effectiveness and development of strategies for raising customer satisfaction levels
- Continuous Improvement: follow up assessments providing on-going solutions for customer service enhancement