ABS Support model helps play a proactive role in your business revenue generation.
The traditional find-fix, transaction based help desk support model is no longer effective. Our goal is to build collaborative partnerships and understand your business needs in order to surface other revenue opportunities.
While increasing customer satisfaction and retention is obvious, helping teams to accomplish this culture change often requires considerable support and services.
Our customized, consultative solutions approach to maximizing customer retention is designed to help build a high-touch, high tech culture within Technical Support environments.
We develop a comprehensive, custom-tailored set of service level agreements for each customer to ensure that their specific needs are met throughout the engagement's life-cycle.
Critical Success Factors: